Shipping Policy


Policy Overview & Applicable Scope

This official Shipping Policy is uniformly formulated for all order logistics arrangement, commodity outbound, global transportation, delivery cycle and shipping service rules of this professional hair care e-commerce retail platform, applicable to all consumer orders generated on the entire website, all platform listed hair care products and professional hair styling tools, all global individual consumer purchasers and all completed paid shopping orders. This policy implements unified global standard management without regional differentiated rules for different consumer delivery destinations, covering order warehouse processing, goods packaging, outbound arrangement, cross-border unified transportation, whole-process logistics tracking and final doorstep delivery links. All shipping service clauses are binding on platform operation team, warehouse management department, logistics cooperative institution and all registered and unregistered ordering consumers, complying with standardized cross-border e-commerce logistics service norms and platform internal operational management regulations.
All shipping service content stated in this policy matches platform core service advantages and fixed order fulfillment rules, including platform-wide unconditional free shipping rule for all commodities, unified order processing rhythm, fixed global delivery time cycle, unified logistics packaging standard and whole-process order tracking service. No additional shipping fee, logistics handling fee, cross-border customs surcharge, remote area distribution surcharge and package sorting fee will be charged for any purchased commodity and any combined order. The platform cancels minimum order quantity limit, bundled order limit and commodity category limit for free shipping benefit; any single piece of hair care product, single styling tool and mixed combined orders of multiple product lines can enjoy official platform free shipping service automatically after successful order payment confirmation.

Official Order Warehouse Processing Standard

After consumer order payment is verified and confirmed by platform financial system automatically, the order will be synchronously pushed to offline standardized commodity warehouse for manual sorting, inventory checking, product quality secondary inspection and sealed packaging procedures. The platform implements unified 1 to 3 working days internal warehouse processing cycle for all paid orders, excluding unexpected force majeure factors affecting warehouse daily operation. During fixed processing cycle, professional warehouse staff will complete three core pre-delivery inspection procedures: first, verify order commodity model, product line category, quantity and product batch information to avoid order mismatching and commodity sending errors; second, inspect outer package integrity, formula sealing performance of liquid hair care products and structural integrity of hair styling tools to exclude damaged, leaked and defective finished goods before outbound;
Third, adopt cross-border exclusive compression-resistant, leak-proof and moisture-proof unified packaging materials tailored for hair care liquid products and precision plastic styling tools, equip shockproof inner buffer pads for thermal styling tools and sealed anti-leakage film for conditioner, shampoo and scalp treatment bottled goods, reduce package damage, liquid leakage and commodity extrusion damage risks during long-distance global cross-border transportation. All warehouse operation procedures follow unified standardized SOP management process, priority sorting mechanism is adopted for bulk orders and multi-piece combined orders without extending warehouse processing time, ensuring all paid orders complete packaging, outbound information binding and logistics handover within stipulated 1-3 day processing window steadily.

Global Unified Delivery Cycle & Logistics Arrangement Rules

The platform adopts fixed cross-border integrated logistics cooperative channels for all outbound orders, with no partitioned logistics route allocation and no regional delivery speed difference for all global delivery addresses. After orders are handed over to official logistics carriers and formally outbound from platform warehouse, the unified overall transportation and doorstep delivery cycle is fixed at 6 to 12 natural days for all global consumer destinations. This delivery cycle is unified for all overseas consumer regions, no accelerated logistics channel, priority air freight upgrade and paid express delivery service are set on the platform, and consumers cannot apply for delivery cycle shortening and logistics expedited service for any submitted orders.
The 6-12 day overall delivery cycle refers to the whole time cycle from warehouse order outbound completion to final successful doorstep package signing by consumers, excluding initial 1-3 day pre-delivery warehouse sorting and packaging processing time. The platform sets reasonable cycle fluctuation range conforming to cross-border e-commerce transportation industry rules, and the slight time difference within 6-12 days belongs to normal logistics operation arrangement. Consumers can check real-time package transit node, transportation location and delivery progress via unified built-in order logistics tracking function on website order background, obtaining transparent whole-process logistics information without extra inquiry application and third-party tracking tool matching.

Platform-wide Free Shipping Service Detailed Rules

Unconditional full-site free shipping is permanent fixed platform service benefit, covering all 11 hair care product lines, all auxiliary professional hair styling tools, all inventory spot commodities and all seasonal regular sale goods on the e-commerce platform. There are no hidden threshold constraints for free shipping service, including no minimum order amount requirement, no total order value limit, no commodity quantity limit and no restricted product category shielding. Whether consumers purchase single daily scalp care product, single professional heat styling tool or full-set combined hair routine kits of multiple product lines, orders can automatically activate free shipping service after payment confirmation without manual coupon redemption and benefit activation operation.
No extra logistics-related cost will be settled additionally at order checkout page. All cross-border transportation fees, package sorting fees, customs declaration handling fees, terminal local distribution fees and logistics carrier service fees are uniformly undertaken by this e-commerce platform. The platform will not split shipping cost to consumer order checkout amount, will not pop up optional shipping fee item during order settlement, and will not charge remote area distribution surcharge for remote global delivery addresses. Free shipping service is bound with official commodity retail sales service permanently, not limited by promotional cycle, seasonal activity adjustment and inventory batch change.

Logistics Exception Handling & Package Notification Rules

Under conventional stable logistics operation environment, all packages follow fixed 6-12 day delivery rhythm and standard distribution process. For individual uncontrollable objective force majeure factors including extreme global bad weather, public traffic route adjustment, conventional cross-border customs routine inspection and carrier temporary scheduling adjustment, slight delay of individual packages within reasonable range may occur, and the platform will synchronously update abnormal logistics node notes on consumer order background in real time. The platform will not bear compensation liability for normal logistics delay caused by objective force majeure factors, and will automatically follow up abnormal package rescheduling and continuous distribution work by logistics operation team.
Once packages arrive at local terminal distribution outlets, logistics carriers will complete final doorstep delivery uniformly. The platform adopts unified electronic order background delivery state reminder mechanism, pushing package outbound, in-transit, local arrival and waiting-for-signing state updates synchronously to consumer order account. Consumers only need to check order background page to obtain all delivery progress notices, and no extra manual phone notification and mail notification service will be arranged. All logistics exception follow-up, package position verification and transit problem coordination work are independently undertaken by platform logistics operation department, without requiring consumers to communicate with third-party logistics carriers by themselves.

Order Modification & Shipping Address Adjustment Rules

Consumers can apply for receiving address modification independently on order background only before orders complete warehouse packaging and official outbound handover. Once orders are outbound and enter global cross-border transportation links, any receiving address, receiver information and delivery destination modification applications will not be accepted to avoid package logistics node confusion and delivery failure. The platform reminds consumers to verify receiver name, accurate delivery address and regional postal code carefully before order payment submission, to avoid package return, delivery rejection and logistics resource waste caused by wrong address information.